Privacy Policy

1. Who We Are

Spider Squad is a family-owned pest control company operating in Ontario, Canada. We operate spidersquad.ca and a network of regional subdomain sites (e.g., niagara.spidersquad.ca, peel.spidersquad.ca). References to "Spider Squad," "we," "us," or "our" in this policy refer to the Spider Squad operating entity.

2. Information We Collect

We collect personal information in the following ways:

• Contact and quote forms: When you submit a quote request or contact form on any of our sites, we collect your name, email address, phone number, and property address or postal code.
• Phone inquiries: If you call us, we may collect your name and contact details as part of the service booking process.
• Analytics: Our sites use Google Tag Manager and Google Analytics to collect anonymized usage data including pages visited, time on site, referring URLs, and approximate geographic location (city/region level). This data does not identify you personally.
• Cookies: Google Analytics uses cookies to distinguish unique visitors and sessions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

• To respond to your quote request and schedule service
• To contact you about your booked service (appointment reminders, follow-up)
• To process payment for services rendered
• To improve our website and service delivery based on aggregated analytics
• To communicate with you about our services if you have opted in

We do not sell your personal information. We do not use it for automated profiling or decisions.

4. Third-Party Services

Our quote forms are served through Clickworks (api.clickworks.ca). Submissions are processed by Clickworks and forwarded to Spider Squad. We recommend reviewing Clickworks' privacy terms if you have questions about how they handle form data.

We use Google Tag Manager and Google Analytics, products of Google LLC. Data collected by these tools is subject to Google's Privacy Policy. Google may use anonymized, aggregated data as permitted under their terms.

5. Data Retention

We retain customer contact information for as long as it is needed to deliver your service and for a reasonable period afterward for warranty and guarantee purposes. Analytics data is retained according to the default retention settings of Google Analytics (typically 26 months).

6. Your Rights Under PIPEDA

You have the right to access the personal information we hold about you, request corrections, and request deletion of your information (subject to any legal obligations we have to retain it). To make a request, contact us at the information below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our sites are served over HTTPS. Form data is transmitted securely to our service providers.

8. Children's Privacy

Our services are intended for adult homeowners and property managers. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after any change constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to make a data request, contact Spider Squad at:

Phone: 905-938-7498
Web: spidersquad.ca